Now why oh why might this be? Could it be that Washington’s curtain has been pulled back by the Internet? That’s part of it. Could it be that many Americans continue to struggle while they see the connected in Washington and New York get bailed out and enjoy sweetheart deals? Yep, that’s part of it too. Could it be that many Americans feel alienated from a president who they feel holds them in contempt? Yep. Could it be that taxes are continually extracted from our pay even though many people see little in return for this money? For sure. Could it be that the wars never seem to end? Could it be that a Republican Congress which was supposed to hold the line on spending just spends like a Democratic Congress? Is it that many people feel threatened (rightly or wrongly) by an invasion coming across our borders? Could it be that people believe the government has the interests of a narrow band of powerful interests and doesn’t give a damn about them? Could it be that the Constitution seems inconsequential to many politicians? Could it be that the rule of law has steadily eroded in this country? Could it be that the media, which is tied in with Washington and corporate interests continually derides many people’s beliefs and way of life? Could it be that the political class has turned Washington DC into the wealthiest city in the United States by aggregating the wealth of you and me and our neighbors, and by running up debt which sooner or later will negatively impact this country in a serious way? Could it be that we are told the economy is “recovering” when the wounds of the Crash of 2008 are still evident for everyone to see?
Could it be these things? You’re damn right it could. Plus many others.
The federal government has joined the ranks of the bottom-of-the-barrel industries, according to a new survey from the American Customer Satisfaction Index. Americans’ satisfaction level in dealing with federal agencies –everything from Treasury to Homeland Security — has fallen for a third consecutive year, reaching an eight-year low.
The declines represent some backsliding for the U.S. government, given that satisfaction saw some improvement in 2011 and 2012, which may have been the result of spending in the wake of the recession. While the comparison with private enterprise isn’t apples to apples given the nature of government services, the findings have some implications for bureaucrats.